Privacy Policy

Who we are

This website is operated by Meadows Social Spry Drainage Services Ltd (company number 14928376), registered at Unit 12, Northgate Works, Brindley Road, Manchester, M15 4TQ, United Kingdom. In this policy, "we", "us" and "our" refer to that company. Privacy enquiries can be sent to [email protected].

Information we collect

Information you provide through the contact form

If you complete the contact form, you may provide your name, email address, venue or organisation name, venue type, the service area you are interested in, and the content of your message. Only the fields marked as required are necessary; anything else is optional. Please do not include sensitive personal information, security-related site details or confidential commercial material in a website enquiry.

The contact form on this website performs validation in your browser and does not transmit your message to a server. Where you would like to send us information, please email us directly using the address above so that we receive it.

Technical information

When you visit any website, the hosting infrastructure may process technical information such as your IP address, browser type and version, operating system, referring page, the pages requested and the date and time of the request. This information is generated automatically as part of how the internet works and is used to deliver pages, maintain security and diagnose faults.

Information stored on your device

Your cookie choice is stored in your browser's local storage so that the cookie banner does not reappear on every page. This value stays on your device and is not transmitted to us. You can clear it at any time through your browser's site data controls.

Cookies and similar technologies

We use a small number of essential storage items to make the site function, and — only where you have agreed — optional analytics and functional cookies. Full details of the categories, purposes and typical durations are set out in our Cookie Policy. You can change or withdraw your choice at any time.

Analytics

Where analytics are enabled with your consent, they are used to understand which pages are read, how visitors move through the site, and which content is useful. Analytics data is used in aggregate for improving the website. If you reject non-essential cookies, analytics are not loaded.

Third-party processors

We rely on third parties for parts of the service: a web hosting provider, a domain registrar, an email service provider and, where consented, an analytics provider. Photographic images on this site are served from a third-party placeholder image service, which means your browser makes a request to that service when a page loads. These providers process information on our behalf or as independent controllers under their own terms, and we select providers we consider appropriate for the purpose.

Why we process information

We process information to respond to enquiries, to provide and improve the website, to maintain security and prevent misuse, to keep records of business correspondence, and to comply with legal obligations. Depending on the circumstances, our lawful bases include your consent (for optional cookies), our legitimate interests in operating and securing a website and responding to business enquiries, the performance of a contract or steps taken before entering one, and compliance with legal obligations.

Data retention

Correspondence you send us by email is retained for as long as needed to handle your enquiry and to keep a reasonable business record, after which it is deleted or archived. Server logs generated by our hosting provider are retained for a limited operational period. Cookie preference values remain on your device until they expire or you clear them.

Security

We take reasonable organisational and technical measures to protect information, including access controls, encrypted connections for the website and limiting access to correspondence to those who need it. No website or email system can be guaranteed to be completely secure, and information sent over the internet is transmitted at your own risk.

International transfers

Our service providers may process information in countries other than your own. Where information is transferred internationally, we seek to use providers that offer appropriate safeguards, such as standard contractual clauses or equivalent protections recognised under applicable law.

Your rights under the UK GDPR and EU GDPR

Depending on your location and circumstances, you may have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request erasure, to restrict or object to processing, to request data portability, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local supervisory authority.

Your rights under the CCPA/CPRA

If you are a California resident, you may have the right to know what categories of personal information are collected and the purposes of collection, to request deletion, to request correction, and to opt out of any "sale" or "sharing" of personal information as those terms are defined under California law. We do not sell personal information and we do not share it for cross-context behavioural advertising. You will not be treated differently for exercising these rights.

Making a privacy request

Send your request to [email protected], describing what you would like and including enough detail for us to locate any relevant records. We may ask for information to verify your identity before acting, so that we do not disclose data to the wrong person. We aim to respond within the timeframe required by the applicable law. Where a request cannot be fulfilled, we will explain why.

Children

This website is intended for business and professional audiences. It is not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy to reflect changes in our practices, providers or applicable law. The date at the top of the page indicates when the current version was published. Please review it periodically.

This policy is provided for information. It does not automatically constitute a statement of compliance with any particular regulation, and it is not legal advice. Organisations with specific obligations should obtain their own professional guidance.